PRIVACY POLICY FOR CLIENTS ACCESSING NEXUS CARE

Nexus Care is bound by the Privacy Act 1988 and the Australian Privacy Principles. We will only collect personal information for the purpose of providing a service to you as is necessary for us to fulfill our contractual obligations. A copy of the Nexus Care Privacy Policy, which provides full details on how we handle your privacy is available here or alternatively you can request a copy from any of our staff.

The information that you provide to us includes your personal information. Your personal information is protected by law, including the Privacy Act 1988. Your personal information is used primarily for Nexus Care purposes for providing social support services (food support, emergency relief, social support, mentoring etc).

As part of the services provided by Nexus Care, we may need to collect some information about you to assist the Australian Government Department of Social Services (DSS) to conduct performance reporting and research relating to the services that you receive from us. To assist in this process Nexus Care will enter your personal information into the DSS Data Exchange web-based portal which is administered by the Department of Social Services. The Department of Social Services will not use your information in an identifiable form when conducting its research and evaluation, except where you have agreed or it is required by law.

We use the information you provide for the purposes for which it was originally collected, for example, to respond to your email or to provide the programs or services you requested. We may also use this information to help us improve the content and functionality of our website, to better understand the needs and interests of the people and organizations that use our website, to improve our programs and services, and keep you informed of the positive impact your gift has had through the work of Nexus Care.