It’s BEEN A GOOD YEAR.

2017 - 2018 Annual Report

It’s a mission that we cannot do without the amazing staff team, mass of volunteers together with the growing generosity of sponsors and donors.

We have a big heart towards our local community and desire to expand all that we offer. THAT is why we put in effort to produce an Annual Report that we can be proud of and that may demonstrate to future donors our service.


A LITTLE BIT ABOUT US...

Located in Everton Park, Nexus Care is an innovative, hard working not for profit organisation caring for the northern suburbs of Brisbane and beyond. The heart of Nexus Care is to alleviate poverty in our community.

We are passionate about seeing people journey towards wholeness and finding a fresh start in life.

We use people-focused and evidence-based services, to empower individuals and their families. We reach out to our local community, helping to relieve poverty and distress by mobilising volunteers and work in partnership with other organisations, business and government.

Inspired by our faith in Christ, our vision and our dream is a society in which every person is in healthy relationship with self, others and the environment.

Nexus Care is a Public Benevolent Institution. Inc Number: IA 12146

 
 
 
 

FEEDBACK

Nexus Care highly values feedback to ensure we are offering the highest standard of service to our community. Nexus Care is committed to creating a culture whereby feedback is encouraged, recognised and consistently captured.

If you have any feedback whether it’s a compliment, suggestion or a complaint, you can contact us by phone, email, letter or via our Feedback Form. If a suggestion or a complaint, we will endeavour to resolve the problem as quickly as possible.


Want to view our Complaints, Compliments and Feedback Policy?

 
 

PRIVACY POLICY FOR CLIENTS ACCESSING NEXUS CARE

Nexus Care is bound by the Privacy Act 1988 and the Australian Privacy Principles. We will only collect personal information for the purpose of providing a service to you as is necessary for us to fulfill our contractual obligations. A copy of the Nexus Care Privacy Policy, which provides full details on how we handle your privacy, is available here or alternatively you can request a copy from any of our staff.

The information that you provide to us includes your personal information. Your personal information is protected by law, including the Privacy Act 1988. Your Personal information collected is used primarily for Nexus Care purposes for providing social support services (Food support, Emergency relief, social support, mentoring etc).

As part of the services provided by Nexus Care, we may need to collect some information about you to assist the Australian Government Department of Social Services (DSS) to conduct performance reporting and research relating to the services that you receive from us. To assist in this process Nexus Care will enter your personal information into the DSS Data Exchange web-based portal which is administered by the Department of Social Services. The Department of Social Services will not use your information in an identifiable form when conducting its research and evaluation, except where you have agreed or it is required by law.

We use the information you provide for the purposes for which it was originally collected, for example, to respond to your email or to provide the programs or services you requested. We may also use this information to help us improve the content and functionality of our website, to better understand the needs and interests of the people and organizations that use our website, to improve our programs and services, and keep you informed of the positive impact your gift has had through the work of Nexus Care.